During our Initial Consultation, we have a one on one converstaion with you to gain an understanding of the requierments your device needs so it works for you. If we have come to you as a part of a call out, we would then take your computer back to our workshop where our Experts will get to work.
Once we have an understanding of what the problem is, if its a software issue, we will endvor to fix it for you within an hour. However, if its an extensive problem or its hardware related, we will contact you with a quote via email and only proceed with your go ahead. If you would prefer not to proceed with the work then we will return the computer to you at your earliest convenience at no extra cost.
Once payment has been made, please head on over to our bookings page to enter a time and date that suites you for this booking and one of our friendly consultants will be in touch to confirm the booking. Alternatively, feel free to send us a message directly to book in your Initial Consultation.
Our Initial Consultation includes;
- Our pick up and drop off fee,
- Unplugging and setting up your computer when we are finished
- 1/2 hour Analysing the issue
- 1 hour labour